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Nant Ddu Lodge

Covid-19 Update

At the Nant Ddu Lodge Hotel, the health and safety of our guests and colleagues is of the utmost importance. Please familiarise yourself with the latest health and travel guidelines from HM Government.

In response to the Covid-19 pandemic, we have greatly increased our cleaning schedules throughout the hotel, and provide hand sanitiser at the entrance to the hotel for your usage. We have also implemented touch-free service provision where applicable, safe distancing for all customer interaction, including new seating arrangements at breakfast or take-away options. We’ve been working hard to minimise touch points whilst retaining our warm hospitality. 

We’re living in a new era, and at the Nant Ddu Lodge Hotel we’re embracing change and proudly welcoming guests with our warmest hospitality ever. So here we are! We’re ready, and overjoyed to welcome you all for the perfect stay, with total peace of mind.

Update 17th May 2021

Recognising the ongoing uncertainty COVID-19 is causing around the world, our highest priority is the health and well-being of our guests and employees. With that in mind, we want to update you on the actions we have taken and the service levels we can offer. We will limit all contact with members of our team with screens and PPE. You must use a face mask at all times unless in your room or sitting at a table dining.

As of Monday, 17th May we can serve food & drink inside in our Bistro Restaurant. Breakfast will be served in the breakfast room. You must call us to book a table as space is limited and a table cannot be guaranteed. There is a maximum of 6 guests per table.

Our leisure facilities and pool are now open with limited and restricted use and times. Please call the hotel for details as this is a changing situation. You need to book pool sessions and these are limited to 1 hour per person per day.

Your room will not be serviced during your stay but we will supply towels and linen if requested.

We hope that these actions will keep us all safe and well. Please direct all enquiries through our switchboard +44 (0)1685 379 111 or send an email to enquiries@nant-ddu-lodge.co.uk. We appreciate your trust at this difficult time and thank you for your custom and support both now and in the future.

Safe journey – Simon Daniel, Cluster General Manager

FAQ

COVID-19 Industry standard recognition

The Nant Ddu Lodge is “Good to Go” ensuring processes are in place to maintain cleanliness and aid social / physical distancing.

What changes have you made to cleaning guests rooms?

We now only clean guests rooms on departure unless you request a service. We top up supplies as often as you like. This safeguards our team and you, our guests.

Where possible we leave rooms fallow for 24 hours between guests to reduce risk.

We steam clean soft furnishings and upholstery furniture between guests.

We have also introduced sealed toiletries.

Can you still store luggage?

Sorry we are no longer able to store luggage to reduce risk.

Can I have my meals in my room?

Yes, we provide a Grab n go breakfast option which you can have in your room. You need to book it. Lunch/dinner from our a la carte menu are available as a “take- away” option which we will deliver to your room.

How will you maintain social distancing in the restaurant?

We have halved our capacity and now operate a strict booking policy.

What measures have you taken to avoid having staff who are sick serving?

We now take all staff temperature on arrival at work. Staff also change into their uniform when they arrive on the premises and out of them before they leave plus all staff are supplied with PPE.

We also now have staff meetings via Zoom and in meeting rooms where social distancing is possible.